Your Questions, Answered

  • Most orders are ready in 7-10 business days. Rush service available for urgent needs - contact us for pricing and availability.

  • We can often work with damaged tapes; snapped or twisted tapes can usually be fixed well enough to play for capture.. Mold can be a disqualifier - doesn’t tend to ruin the image and sound, but does bad things to the playback equipment and my health. We'll assess during drop-off and let you know options and costs before proceeding.

  • VHS, VHS-C, S-VHS and S-VHS-C, MiniDV, Hi8, 8mm, Digital8, DVD, MiniDVD, and CD formats. We can also handle non-NTSC videocassette formats such as PAL & SECAM. Note: We do not handle Super-8 film, and all our Betamax machines are currently non-cooperative.

  • Fair question. I look like a video-obsessed wizard-hermit. Your tapes are taken into a climate-controlled space and handled with the care I give my own recordings — only better. Chain of custody is maintained at all times.

  • No problem! Most home recordings are 2 hours or less (included in base $50 price). We'll check actual length during digitizing and only charge for extended time if needed. For example, if you specify you only want the family video, and there are four hours of TV shows afterward, I won’t stick you with the overage.

  • Currently we operate by local drop-off and pickup in London, Ontario. We serve customers throughout Southwestern Ontario by appointment. If you’re local and have a big collection you need digitized but can’t get out, hey, that’s worth coming to YOU for! Get in touch.

  • Cash, Interac e-transfer, or by credit card via invoice. Payment is due when you pick up your completed order.

  • USB is included with every order. Digital delivery options can be arranged - usually on Dropbox - contact us to discuss your preferences.

  • While rare, if it happens we stop immediately, and repair if possible. It’s usually possible.

  • 10-19 tapes receive 10% discount. 20+ tapes receive 15% discount. Discounts are automatically calculated - use our online calculator for an instant estimate.